At 365FM we start by listening to understand your needs, and PLAN the processes to deliver on those needs. Next we DO, by implementing the agreed plan and allocating the appropriate resources to deliver on the plan. Next we CHECK. We monitor, measure and report on the performance of the plan, by measuring the effectiveness of results and processes. Next we ACT. We work closely with you to incorporate the ideas for improvement, resolve any opportunities that are identified in the review, and maximise the areas where there have been successes and efficiencies.
This is an ongoing cycle of continuous improvement where we seek continual feedback from you, combined with our own reviews, to provide ongoing improvement in the service delivery performance for your business.
The continuous improvement cycle that the Australian Service Excellence Standard (ASES) is based on has four interrelated phases, often referred to as the Plan, Do, Check, Act cycle. (Reference: www.asq.org)
We look forward to designing and implementing the best and most cost-effective strategy for your business.